Nothing lets our staff know that we’re reaching our goals better than an email or hand-written note from a thankful client. Here’s a small collection of the testimonials we’ve received over the years.
“I was away and when I returned I came home to a fabulous new bathroom. I’m very happy with how everything was handled and how professional and helpful the Pro Pacific DKI staff have been. I’m honoured to have them working here.”
“In January of this year I had a flood in [my home] resulting in a great deal of water damage. My insurance company contacted Pro Pacific DKI, and from the moment the Project Manager arrived I felt I was in good hands. He came promptly, took charge in professional and reassuring manner and kept the job moving steadily from one phase to the next. It is becoming more and more rare to find pleasant polite workmen who do a good job and take pride in their work, and instead of the nightmare I had envisioned, I was surprised to find myself actually enjoying the restoration process!”
“We were very impressed with the care and attention to detail of the packing and storage of our articles. The way your team interacts with what we felt was a ‘major crisis’ in our life shows they really care about people. You should be very proud, as employees reflect on what a Company is all about!”
Brian & Merle C.
“I would like to report that I have been extremely pleased with the work performed by Pro Pacific DKI. Their staff arrived on the premises when expected, appear to be very professional in their work but also have been very courteous, considerate and polite.”
“From the initial quote to the final job being done, everything was carried out professionally and in a timely fashion.”
Steen & Merrilyn L.
“Very great team to work with and especially the Project Manager. Great communication between the Insurance company, and ourselves. Always good followup and easy to work with.”
“Very good job! (They) were always prompt and helpful. Thanks very much!”
“...(Pro Pacific DKI) were always courteous and easy to work with. We would recommend the company anytime. Thanks.”
Colleen F & Trevor M.
“You guys did a fantastic job!”
“I really appreciate the work that was done for me. I especially appreciate the respect and understanding which was offered to me by all the people who worked at the house.”
“...just returned from a wedding and (I) am extremely happy.”
“...my grateful thanks to you and your team for the mold remediation work on our house. Your team was courteous, professional and Pro Pacific DKI was a pleasure to work with.”
“...many thanks for managing the work and sourcing new windows. Please convey my thanks to your crew for their restoration work. No leaks!”
“...your good work and communication is always appreciated!”
“Thanks for the update. The subjects were removed a few minutes ago so we have now sold the home! We really appreciate all the quick work you have done. Thanks for fitting us in the schedule.”
“...thank you and your crew for a job well done…the couple are elderly and were away on vacation. Everything in their condo was very satisfactorily and all the people I met were friendly, professional, and caring. I had to let my friends know what happened in their condo prior to their return home…they were more concerned until they saw their place and then they had difficulty trying to see any damage. In fact they only noticed the nice new ceilings in the kitchen and dining room.”
May & Dennis R.
“...how pleased and impressed I was with the professionalism, care and courtesy I received from the Project Manager and the crews. I will make certain that I recommend Pro Pacific DKI to everybody...”
“The repair team were polite, professional and totally accommodating to all of our family in this stressful situation. The repairs to our home were carried out in a timely matter and we would not hesitate to hire Pro Pacific DKI in the future.”
Christopher & Michelina R.
“My wife and I cannot express how impressed we were with the professional and very courteous way the work was done.”
Frank & Gloria H.
“Thanks... great job and a pleasure having your company do this work for us.”
“What could easily have resulted in a full day's loss of business, turned into a 1 1/2 hour closure.”
“Thank you for returning our 'house' into our 'home'.”
“Thanks for the tremendous service. All the work was first class.”
“Your rapid response caught potential problems before they had a chance to multiply. Thank goodness that my condo insurance carriers had the brains to choose the best Restoration Company in Victoria!”
“I certainly appreciate your ability to handle disasters in such a competent and reassuring way.”
“I want to commend you on your workers. Every one of them was thoughtful & positive, even when we were anxious and impatient.”
“The fellows who were here to make repairs were really excellent, prompt, efficient, pleasant and did a great job.”
“Your workers are very professional and made no complaints, even though it was Christmas.”
“Looks great and I will be more than pleased to recommend you to our clients in the future.”
“Thanks again for a superb job. Looks like new!”
“The assistance given, beyond the call of duty, and the care that was taken by all of the employees of Restoration Services, is a credit to our insurance company.”
“In our business, we often hear unsatisfied customers’ complaints. Seldom do we hear the satisfied ones. When someone raves about a job you do, it makes us look good, and we appreciate this more than words can say. Thank you and keep up the good work.”
Share Your Story
If you’ve been a client of ours in the past, we’d love to know what you think of our work ethics and standards.
Please get in touch if you’d like to provide any feedback to our management and staff – we’ll make sure you are heard!
Our Service Territory
Pro Pacific DKI’s exclusive service territory is highlighted on the map above. Please click on the office location closest to your property for contact details.
“Thank you for returning our 'house' into our 'home'.”
- Disaster Kleenup International (DKI)
- The Chamber: Greater Victoria Chamber of Commerce
- Institute of Inspection Cleaning and Restoration Certification (IICRC)
- Better Business Bureau Accredited (BBB)
- Canadian Federation of Independent Business (CFIB)
- Restoration Industry Association (RIA)
- Canadian Homebuilder’s Association, Vancouver Island