Restoration Info Portal
If you have questions about what we do and how we do it, you're in the right place. In this section you'll find helpful articles and case studies, answers to frequently asked questions, and a glossary of common terms.
Articles & case studies
Here you'll find a selection of informative articles on a variety of topics related to restoration and rebuilding, as well as some prevention tips. We've also included some case studies that outline situations where Pro Pacific DKI has been called in to help.
Frequently asked questions
Our team got together and came up with a list of answers for some of the more common questions that our clients ask.
Topics in this section include general questions about restoration, insurance claims, contents, and moisture.
Glossary of terms
There are a variety of different terms we use on the job that have specific meanings in the restoration industry. Sometimes we use abbreviations as well – terms such as LKQ (Like Kind & Quality), or PM (Project Manager).
We've compiled a list of these terms here in order to help everyone involved in the restoration process be on the same page.
Our Service Territory
Pro Pacific DKI’s exclusive service territory is highlighted on the map above. Please click on the office location closest to your property for contact details.
“...thank you and your crew for a job well done…the couple are elderly and were away on vacation. Everything in their condo was very satisfactorily and all the people I met were friendly, professional, and caring. I had to let my friends know what happened in their condo prior to their return home…they were more concerned until they saw their place and then they had difficulty trying to see any damage. In fact they only noticed the nice new ceilings in the kitchen and dining room.”
- Disaster Kleenup International (DKI)
- The Chamber: Greater Victoria Chamber of Commerce
- Institute of Inspection Cleaning and Restoration Certification (IICRC)
- Canadian Federation of Independent Business (CFIB)
- Restoration Industry Association (RIA)
- Canadian Homebuilder’s Association, Vancouver Island