Project Coordinator (Restoration)

We have an immediate opening for a Full-time Project Coordinator (Restoration) position at Pro Pacific DKI’s Nanaimo location. View details and apply below.

Pro Pacific DKI specializes in commercial and residential disaster restoration services. When our clients experience a fire, flood or other disaster, natural or man-made, we respond 24/7/365 to help them recover and get things back to normal. We are locally owned & operated, with offices in Victoria, Duncan and Nanaimo and operations that cover the entire south and central areas of Vancouver Island. Currently experiencing significant growth, we have an immediate opening for an experienced Project Coordinator at our Nanaimo location.

We offer:

  • Competitive compensation: Based on experience, fair rates, extended health benefits and opportunities for industry related education and training.
  • Opportunities for growth. With a team of over 70 people, covering a territory from Victoria to Courtenay/Comox, we value our employees and look to provide a career, not just a job.
  • A rewarding and fulfilling career. You will go to work every day knowing that you are helping someone.
  • Great company culture & co-workers: Employees laugh together, work hard together and enjoy our social events.

What you will do:

The Project Coordinator (PC) supports all phases of the project management process. Maintaining a holistic view of multiple assigned projects, they will coordinate the effective execution of the approved repair estimate. The PC ensures that the repair project is delivered on time, within budget, and to the required standard.

  • Support assigned Project Manager (PM) in the delivery of all scoping information required to produce an accurate estimate
  • In conjunction with the assigned PM, create a project schedule that meets all stakeholder requirements.
  • Working with the operations department heads and any required sub-contractors, manage the effective execution (scheduling, procurement, project accounting, etc.) of repairs in compliance with the schedule and approved estimate.
  • Maintain multiple project files, ensuring they contain detailed, accurate and up-to-date information.
  • Ensure that communication with all stakeholders (insured, adjuster, property manager, etc.) is timely, frequent and clear.
  • Deliver exceptional customer service to all stakeholders.
  • Monitor customer satisfaction throughout the process.
  • Ensure that all project requirements are met (timelines, KPI, reporting, quality, etc.).
  • Resolve disputes and complaints, wherever possible.

What you will bring:

  • Experience coordinating residential and/or commercial restoration, renovation or new construction projects.
  • Experience with Xactware and/or job management software is considered a significant asset.
  • Strong computer skills.
  • Excellent communication (verbal & written) and organizational skills.
  • Superior customer service skills.

We thank everyone that applies, but only those selected for an interview will be contacted.

Apply now

Our Service Territory

Pro Pacific DKI’s exclusive service territory is highlighted on the map above. Please click on the office location closest to your property for contact details.

“Very great team to work with and especially the Project Manager. Great communication between the Insurance company, and ourselves. Always good followup and easy to work with.”