Water & Flood Damage: Our Restoration Process & Steps You Can Take

Sometimes there’s just no way to avoid flood and water damage. Here on Vancouver Island, residents unfortunately know this from experience.

Water and flooding can rapidly cause quite a mess on your property and leave lasting damage, especially in basements and other low-lying areas. DKI-Pro Pacific has professional dry-out technology air movers and dehumidifiers to do the job right.

Call us 24/7 if you need:

  • Water extraction
  • 24 Hour emergency services
  • Specialty deodorization
  • Complete flooring sales and installation
  • Mildew & organic odour removal
  • Drying & dehumidification services
  • Oriental rugs, cleaning and repairs

Dangers of a flooded home

Folks in geographic areas that don’t experience flooding often have trouble understanding how disastrous flood and water damage is. For one thing, flood waters are anything but just water.

Flood waters contain refuse, feces, deceased animals, soil and other debris; leaving a stinking sludge on every surface of your home. Moisture can collect behind your walls, where you can’t see it; fostering dangerous mould. Moreover, the leftover standing water can harbour microbial growth in fabrics like carpet, and even drywall.

The health threats that floodwater bring must be addressed by a professional restoration company like DKI-Pro Pacific, and quickly.

How we repair water damage

Certain household items just can’t be restored. Porous belongings like mattresses, pillows, and box springs will be full of multiplying microbes and will need to be replaced. (You’ll still want to itemize everything you throw away for insurance purposes.)

Once the experts from DKI-Pro Pacific arrive, we will identify areas of moisture in your home (including hidden spots) using special, moisture-seeking equipment. We will remove barriers and begin pressure-washing with our strong but environmentally friendly solutions. After your home has been sanitized, we will expedite the drying process before bacteria or mould can grow.

Call us quickly after water damage

DKI-Pro Pacific serves the Central and Southern Vancouver Island regions, from Courtenay south to Victoria, with offices in Nanaimo, Port Alberni, Duncan, and Victoria, BC.

We provide 24/7 emergency service, so you can contact us right away. We will begin restoring your water-damaged property as soon as possible for your safety.

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Our Process

The following steps are an example of our water and flood damage restoration process. Depending on your own unique situation, these steps may be done in a different order (or not at all).

  • Connect with you

    After you have contacted DKI-Pro Pacific's restoration crew, we’ll connect with you to gather information over the phone and make arrangements to get to your site ASAP.

  • Assess the situation

    Our trained staff arrive to your site to assess the needs of your specific flood or water damage situation. This stage may include taking samples of various building materials to test for hazardous materials, such as asbestos. Once we’ve assessed the situation, we’ll place priorities on each of the steps and begin to develop a plan to restore your property.

  • Determine the scope

    From the start, you will have a Project Manager assigned to your project for its entire duration. Once your site has been assessed, your Project Manager will prepare a detailed scope that outlines the services you require.

  • Get work authorization

    Before we can begin work on your site, we need to make sure you have given us authority to do so. We’ll accomplish this by having you sign an authorization form that provides us legal access to your property.

  • Extract & evaporate

    Any standing water still present will first be quickly extracted in preparation to remove all moisture from the area. Once the bulk of the water is gone, we bring in air movers and dehumidifiers to extract the remaining moisture from both the air and the surroundings.

  • Restore & rebuild

    After the cause of the flooding has been dealt with and all water and moisture is removed from the scene, we begin the process of restoring, rebuilding, and replacing damaged, destroyed or lost property. And since our staff are also trained in Mold Remediation, we’ll be able to help should a mold problem arise.

Steps to Take

The following are examples of steps you can take if you have experienced water or flood damage. These steps are provided as guidelines only, and may not apply to every scenario. Safety should always be your #1 priority.

Call the pros

Start by contacting the professionals at DKI-Pro Pacific to gauge the damage and assess your situation. Our phone lines are open 24 hours a day, every day.

Avoid electricity

Electricity and water do not mix, and even unplugging a cord can be very dangerous. Wait for our team to arrive before using electricity, including vacuums, lights, and kitchen appliances.

Shut water off

If you know where your water supply shut-off valve is located (and it is safe to access), turn it off to prevent further water damage.

Move your contents

Where it is safe to do so, remove any dry and light contents to a safe, moisture-free space (away from the flooded areas).

Leave mold alone

If mold appears due to the excess water, don’t disturb it! Although you might think you can remove visible mold by scrubbing, you’re likely to simply spread the mold around. Don’t attempt to take care of this issue yourself.

Our Service Territory

DKI-Pro Pacific’s exclusive service territory is highlighted on the map above. Please click on the office location closest to your property for contact details.

“In January of this year I had a flood in [my home] resulting in a great deal of water damage. My insurance company contacted DKI-Pro Pacific, and from the moment the Project Manager arrived I felt I was in good hands. He came promptly, took charge in professional and reassuring manner and kept the job moving steadily from one phase to the next. It is becoming more and more rare to find pleasant polite workmen who do a good job and take pride in their work, and instead of the nightmare I had envisioned, I was surprised to find myself actually enjoying the restoration process!”

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