Odour Remediation: Our Restoration Process & Steps You Can Take

Pro Pacific DKI has the experience and equipment to help deal with many odours, from smoke, to animal feces, or mould.

Due to the nature of the restoration business, it's safe to say that the staff at Pro Pacific DKI come across more than our fair share of unpleasant odours.

Some odours are a result of another disaster, such as mould after a flood, or smoke after a fire. We also deal with a variety of other odours caused by human or animal waste, or where a hoarding situation causes a back-up of rotting food waste.

No matter what type of odour you need to remove, you can trust the expertise and professional equipment provided by Pro Pacific DKI to provide a fair a reasonable assessment of your situation. Keep scrolling down this page to learn more about our process during odour remediation, as well as some quick steps that you can take.

We're here to help

If you have an odour situation that needs resolution, contact Pro Pacific DKI and we'll do our best to have you come up smelling like roses.

Our Process

The following steps are an example of our odour remediation process. Depending on your own unique situation, these steps may be done in a different order (or not at all).

  • Connect with you

    It’s important to realize just how involved some odour elimination projects can be. Once you’ve contacted Pro Pacific, we’ll connect with you to determine if we’ll be able to help in a cost-effective and efficient manner.

  • Assess the situation

    Our next step will be to send a crew to your home or business to inspect the site and assess the odour you would like to have eliminated. We will also explain any health risks presented by the cause of the odour (and the resulting foul smell).

  • Provide a quote

    After we’ve assessed your site, a Project Manager will draft you a detailed quote that explains the steps (and costs) involved with your cleaning project.

  • Get work authorization

    Once we have the go-ahead to begin work, we will require that you sign authorization papers that provide our team with legal access to your site.

  • Remove, clean, seal

    Depending on your situation, we will next: (a) remove the source of the smell (if still present) as well as any materials and surfaces that have been contaminated (unless we are able to clean them sufficiently to remove the odour); (b) clean all affected surfaces and materials using professional cleaning equipment and products; and (c) seal all surfaces as necessary to prevent the smell from resurfacing.

  • Restore & rebuild

    When dealing with harsh odours, it’s common to have to remove carpets, drywall, cabinets, and other major items within your property. Depending on the steps we had to take to eradicate the odour, we will next restore, repair, or rebuild any areas that were affected by the project.

Steps to Take

The following are examples of steps you can take if you have experienced foul or harmful odours. These steps are provided as guidelines only, and may not apply to every scenario. Safety should always be your #1 priority.

Call for a quote

Contact us 24/7 to find out if your odour issue is something we can help with in a cost-effective manner.

Mask the odour

You can try to mask the odour with a different odour, such as using a household product like Febreze®. As you probably know, this step usually doesn’t work with most pungent smells, nor does it address the actual cause of the odour problem.

Clean affected areas

When household products fail, you can attempt to clean the areas that are affected by the odour using commercial-grade cleaners, such as those found at a janitorial store. From floor to ceiling, every nook and cranny should be inspected and wiped down.

Remove the items

If the odour is being emitted by a piece of furniture, clothing, or carpet, you can remove the item from the area to eliminate the source of the smell. Completely eliminating some odours may require removing items like cabinets and drywall.

Our Service Territory

Pro Pacific DKI’s exclusive service territory is highlighted on the map above. Please click on the office location closest to your property for contact details.

“In January of this year I had a flood in [my home] resulting in a great deal of water damage. My insurance company contacted Pro Pacific DKI, and from the moment the Project Manager arrived I felt I was in good hands. He came promptly, took charge in professional and reassuring manner and kept the job moving steadily from one phase to the next. It is becoming more and more rare to find pleasant polite workmen who do a good job and take pride in their work, and instead of the nightmare I had envisioned, I was surprised to find myself actually enjoying the restoration process!”