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Water & Flood Damage

Our team is standing by to take care of damage caused by unexpected water intrusion. Trust our experienced staff to resolve emergencies, prevent mold, and restore your home or business.

We’re trained to remove all unwanted water and moisture from your residential or commercial property, whether a blown water heater has dumped water throughout your hallways, or a flash rainstorm has overwhelmed your perimeter drains.

Don’t let water damage go unchecked – contact the experts at ProPacific to help get your home or business back on high ground.

If the flood gates open, we’ll be there to take you to dry land.


Phone or contact ProPacific today.

Restoration Service Area

Restoration services area map
  • Bamfield
  • Comox
  • Courtenay
  • Gabriola Island
  • Ladysmith
  • Nanaimo
  • Nanoose Bay
  • Parksville
  • Port Alberni
  • Protection Island
  • Qualicum Beach
  • Salt Spring Island
  • Tofino
  • Ucluelet

Proud Members

Proud members of various professional and community organizations


NOTE  Depending on your situation, the following steps may be done in a different order (or not at all).

Email or call (877) 755-9966.


NOTE  These steps are provided as guidelines only, and may not apply to every scenario. Safety is always the #1 priority.

1 Call

Start by contacting a professional to gauge the damage and assess your situation. Call ProPacific at (877) 755-9966 – our phone lines are open 24 hours a day.

2 Avoid

Electricity and water do not mix, and even unplugging a cord can be very dangerous. Wait for our team to arrive before using electricity, including vacuums, lights, and kitchen appliances.

3 Turn Off

If you know where your water supply shut-off valve is located (and it is safe to access), turn it off to prevent further water damage.

4 Move

Where it is safe to do so, remove any dry and light contents to a safe, moisture-free space (away from the flooded areas).

5 Leave It!

If mold appears due to the excess water, don’t disturb it! Although you might think you can remove visible mold by scrubbing, you’re likely to simply spread the mold around. Don’t attempt to take care of this issue yourself.


Email or call (877) 755-9966.


Common Causes of Water Damage

Flooding occurs in many different manifestations, such as an overflowing sink, a damaged water line, or a naturally occurring flood. Our team is equipped to handle all levels and classifications of water damage. Here are some of the flooding scenarios we have experienced:

  • broken water mains
  • cracked plumbing fixtures
  • burst or leaking hot water tank
  • dishwasher or its connections
  • flooding from upper units in apartment complexes
  • overflowing downspout or eaves
  • sewer back-up

For all types of water damage, our restoration technicians use sophisticated dehumidification equipment to reinstate normal humidity and moisture levels.

Rapid removal of excess water and moisture can prevent permanent damage – Contact ProPacific and any damage to your home will soon be water under the bridge!

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Sandbags stacked to stop water

Flood Prevention Tips

A flood is an unfortunate occurrence that can affect any household or business. The good news is many types of flooding may be avoided by following a few steps.

Exterior Flood Prevention Tips

  • Terrain – Walk the perimeter of the property and review the slope of the terrain to confirm all water is flowing away from the foundation and any structures.
  • Foundation – Check for cracks in the foundation and make repairs immediately. Hire a professional to assess your perimeter drains and flush them regularly to ensure all water is flowing unobstructed.
  • Eaves – Prevent rain water from gaining access to the foundation of your home or business by regularly unclogging eaves and downspouts (your roof water collection should also be separate from your perimeter drain system). Make repairs to leaky connections when necessary.

Interior Flood Prevention Tips

  • Find the Shut-off – Know where your main water shut-off valve is located in case you need to stop water at the source should a problem occur.
  • Sinks & Drains – Avoid pouring fats, oils, and grease into household drains or flushing foreign objects down the toilet. These situations may cause a sewer back-up which can be – trust us – far worse than a flood from a leaky pipe.
  • Home Alone – Prevent a potential flood by not using the dishwasher or washing machine if they will be left unattended.
  • Inspect Plumbing – Hire a professional plumber to assess your hot water heater and all plumbing fixtures for potential issues. This assessment will preventatively tackle a flood and could also reveal unknown mold issues before they become a bigger problem.

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Basement flood in a home

Case Study: Home Flood

One of the most overwhelming situations to encounter is a flood. Water damage can be severe, and there are a lot of considerations to prevent mold from becoming a future problem. When you experience a flood, you need a team you can trust to help you restore and rebuild.

Our team takes pride in providing peace of mind during times of crisis. We’re passionate about making a difference, and it shows in our work.

Here’s a quick story about one family we’ve helped:

It began with a panicked phone call from a local professional who accidentally started a flood in her own home.

It was Sunday morning – chore day. Mom was upstairs in one of the kid’s rooms gathering up laundry, and uncovered a wicked grass stain on the knee of her son’s pants. It was a deep stain, so the grassy-kneed pants landed in the (upstairs) bathroom sink for a good soaking.

The pants (and the running water) were both soon forgotten, and life soon took the family off on an adventure to pick-up friends, go to the park, and generally just run errands for something like 4 or 6 hours.

Upon returning home Mom opened the front door and was officially greeted with a waterfall flowing down the (carpeted) stairs. Further inspection also found a wading pool in the living room and the kitchen, and most unfortunately, a flood in Mom’s work-from-home office.

After a quick dash up the stairs (to turn off the sink), followed by handing the kids buckets to bail with, we got a frantic phone call. Our team promptly arrived on the scene, extracted every drop of water, dried out the furniture, and restored the damage, bringing their home back to a pre-flood state (all before mold became a concern).

As a professional, a Mom, and a home-owner, our client was ecstatic to not have to worry about permanent damage, or health-concerning mold – all because ProPacific was referred to her by a friend to get the job done.

Recovering after a flood can be distressing, but we’ve never encountered a job we couldn’t restore. Contact or call (877) 755-9966 for an assessment.

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Flooded front yard of residential home

Flood Damage Classifications

From the slow and insidious dripping of leaky pipes to the instantaneous and catastrophic influx from flooding, water intrusion into a structure is a major contributor to property loss. Mold, rotting wood, rusting metal, and de-lamination of plywood are just some of the consequences when water damage is left unchecked. When extreme, water intrusion can cause extensive structural damage.

To ensure that water damage is treated properly, the restoration industry provides four classification grades, based on severity:

Class 1: Slow Evaporation Rate

Class 1 damage refers to water intrusion with a slow evaporation rate. Typically, only a part of a room or area is affected. Damage is seen in materials with lower permeance and porosity, such as plywood, particleboard, structural wood, vinyl commercial tile (VCT), and concrete. Little or no wet carpet or carpet padding is present. Materials, releasing moisture slowly, absorb minimum moisture.

Class 2: Fast Evaporation Rate

With Class 2 damage, water intrusion has affected an entire room or both carpeting and cushion. Water has “wick”-ed up walls from 12 to 24 inches. Moisture will remain in structural materials, such as structural wood, plywood, particleboard, and concrete.

Class 3: Fastest Evaporation Rate

With Class 3 damage, water may have come from overhead. Typically, ceilings, walls, insulation, carpet, cushion, and sub-floor in the entire area are saturated.

Class 4: Specialty Drying Situations

A Class 4 Specialty Drying Situation occurs when water penetrates materials with very low permeance or porosity, such as hardwood, plaster, brick, concrete, and stone. Typically there are deep pockets of saturation that require very low specific humidity.

From Class 1 to Class 4, our team has successfully mitigated countless water-related losses with the insight and expertise needed to prevent future mold infestations.

Phone our toll-free line at (877) 755-9966, or use our contact page to send an email and arrange for an assessment.

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